Frequently Asked Questions

All of our jewelry is 14k Gold Filled and Sterling Silver. Every piece is crafted to be tarnish-resistant, and built for everyday wear — from the shower to a night out!

Upon request, we can look into sourcing solid gold for you for a custom piece. As of now, our products are only available in 14k Gold Filled and Sterling Silver!

Absolutely! Feel free to book an appointment in our New York or LA location, or just stop by!

Our chains are all sourced from Italy and America, making them the best quality and made to last!

Permanent jewelry is a piece sized perfectly to you! We size your wrist, add a jump ring, and weld it shut — no bulky clasp, constantly accessorized! This can only be done in person — make an appointment with us. Getting "zapped" refers to the welding process. Don't worry — it doesn't hurt, and it is not a tattoo!

Absolutely! Use nail clippers or cuticle cutters to snip the jump ring we welded. Hold on to your chain — we can put it back on for free or add a clasp!

During an appointment, we custom-fit any piece you are looking to build! We offer hand chains, body chains, rings, necklaces, bracelets, anklets, and belly chains. We will style you, custom engrave for you, and provide an experience catered specifically to you.

We love to engrave! You can purchase charms, mirror compacts, pill boxes, money clips, and trinket trays. The list of engraveables is constantly growing!

We are happy to reattach permanent jewelry not purchased with us for a $35 fee. We do not repair jewelry and will not touch a piece that was not originally permanent.

Unfortunately, we do not engrave products that are not ours. On the plus side, we have amazing products available for engraving and can help you create a completely custom piece!

As of right now, we only ship within the United States.

All of our pieces are made to order, so please give us 5–7 business days to work on your order!

Since our jewelry is custom-made just for you, all pieces are final sale. If your jewelry breaks, we will repair it for free! Unfortunately, we are not responsible for lost pieces.

Since our pieces are final sale, we do not offer exchanges at this time. Email us at heygirlie@fourtwojewelry.com with any questions.

All of our pieces are incredibly strong and made to last!

• Sterling Silver: Can oxidize over time — it is not tarnished! Use a polishing cloth or silver cleaner to restore its bright shine.
• 14k Gold-Filled: Avoid lotions and perfumes; clean with warm water, a soft toothbrush, and mild dish soap.

Absolutely! Our pieces are made to be enjoyed 24/7. If exposed to harsh chemicals, rinse with warm water and mild dish soap.

Reach out to us — we are happy to fix it! Email heygirlie@fourtwojewelry.com.